Removals Crystal Palace Terms and Conditions of Service

These Terms and Conditions set out the basis on which Removals Crystal Palace provides removal and related services to private and business customers. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Company means Removals Crystal Palace, the provider of removal and associated services.

Customer means the individual or organisation that requests and or pays for the services.

Services means any removal, transportation, packing, unpacking, storage, waste handling, or related services supplied by the Company.

Goods means the items and personal property which are the subject of the Services.

Contract means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions.

2. Scope of Services

The Company provides domestic and commercial removal services, including collection, loading, transport, unloading, and where agreed in writing, packing and unpacking. Services may be provided within Crystal Palace and surrounding areas, as well as to and from other locations in the United Kingdom, as agreed with the Customer.

The precise scope of the Services, including locations, dates, vehicle type, number of staff and any additional services, will be set out in the Companys written confirmation of booking and or quotation accepted by the Customer.

3. Quotations and Pricing

All quotations are based on the information provided by the Customer and are subject to revision if that information proves to be inaccurate or incomplete. Quotations typically take into account:

The volume and nature of Goods.

Access at collection and delivery addresses, including stairs, lifts, parking and local restrictions.

The distance between addresses and any additional collections or drop off points.

The dates and times requested, including peak periods or out of hours requirements.

Any requested additional services such as packing, dismantling, assembly or temporary storage.

Unless otherwise stated in writing, quotations do not include customs duties, parking fines, toll charges, congestion charges, storage fees, packing materials kept by the Customer, or the handling of items deemed hazardous, illegal or prohibited.

Quotations are usually valid for a limited period as stated in the quotation. If no period is stated, the quotation will be valid for 30 days from the date of issue, after which the Company may revise the price.

4. Booking Process

A booking is made when the Customer has accepted the Companys quotation or proposal and the Company has issued a confirmation of booking. The Company may require written or electronic acceptance and may request a deposit prior to confirming any date.

The Customer must provide full and accurate details when booking, including addresses, access information, special items, and any restrictions such as parking limitations or time windows. Any changes to the information provided must be communicated to the Company as soon as reasonably possible and may result in a revised quotation.

The Company reserves the right to refuse or cancel a booking if the Customer fails to provide adequate information, appears unable to meet payment terms, or requests services that fall outside the Companys capabilities or legal obligations.

5. Customer Responsibilities

The Customer is responsible for:

Ensuring adequate and lawful parking is available at both collection and delivery addresses, and for obtaining any local permits or authorisations required.

Ensuring that access is safe and suitable for the Companys staff, vehicles and equipment.

Properly preparing Goods for transport, unless the Company has agreed to provide packing services.

Disconnecting and preparing appliances such as washing machines, fridges and cookers, unless otherwise agreed.

Ensuring that all Goods for removal are presented and ready at the agreed time, and that nothing is left behind or taken in error.

Complying with all applicable laws and regulations relating to the Goods and the premises at which Services are performed.

6. Items Excluded from Service

Unless expressly agreed in writing, the Company will not handle or transport:

Cash, securities, jewellery, watches, precious metals, or items of high individual value.

Hazardous, flammable, explosive, corrosive or toxic materials, including gas cylinders, paints, solvents and chemicals.

Perishable or refrigerated items, live animals or plants.

Illegal items or items obtained unlawfully.

If such items are presented without prior agreement, the Company may refuse to load them, or may unload or dispose of them safely at the Customers cost.

7. Payments and Charges

Unless otherwise agreed, a deposit may be required to secure a booking, with the balance payable on or before the day of the move. The Company will set out the applicable payment schedule in the booking confirmation or invoice.

The Company may accept various forms of payment, subject to conditions communicated to the Customer at the time of booking. All prices are stated exclusive of any applicable taxes, which will be added where required by law.

If payment is not made when due, the Company may:

Refuse to commence or continue the Services.

Charge interest on overdue amounts at a reasonable rate from the due date until payment is received in full.

Retain possession of Goods until all outstanding sums are paid, subject to any applicable legal requirements.

8. Cancellations and Amendments

If the Customer wishes to cancel or postpone a booking, they must notify the Company as soon as possible. The following cancellation charges may apply, unless otherwise agreed:

Cancellation more than 7 days before the scheduled service date may incur no charge or a minimal administration fee.

Cancellation within 7 days but more than 48 hours before the service date may incur a percentage of the quoted price.

Cancellation within 48 hours of the service date may incur up to 100 percent of the quoted price.

Where a deposit has been paid, it may be forfeited in whole or in part if the Customer cancels or significantly changes the booking at short notice.

Any request to change dates, addresses or the scope of Services will be treated as an amendment and may result in additional charges or the issue of a new quotation.

9. Access, Delays and Waiting Time

The Customer must ensure that the Company can access the premises at the agreed time. If the Company or its staff are delayed or unable to perform the Services due to factors outside their reasonable control, such as lack of access, restrictions imposed by third parties, or the Customers failure to be present, the Company may charge reasonable waiting time or additional labour costs.

The Company is not liable for delays caused by traffic, extreme weather, road closures, accidents, security checks, or other events beyond its control. In such circumstances, the Company will use reasonable efforts to complete the Services as soon as reasonably possible.

10. Packing and Customer Packed Goods

If the Company has agreed to provide packing services, it will use reasonable care and suitable materials to pack Goods for normal transport. The Customer must highlight any particularly fragile, delicate or valuable items to the Company before packing begins.

Where the Customer packs Goods themselves, the Company is not responsible for damage arising from poor or inadequate packing, including the use of unsuitable containers or materials. The Customer is responsible for ensuring that all boxes are securely closed and labelled as appropriate.

11. Liability and Limitations

The Company will exercise reasonable care and skill in providing the Services. However, its liability is subject to the following limitations, to the fullest extent permitted by law.

The Companys liability for loss of or damage to Goods arising from its negligence or breach of contract will normally be limited to a reasonable amount per item or per consignment, as specified in the quotation or booking confirmation. The Customer is encouraged to arrange suitable insurance cover for high value items or full replacement value where necessary.

The Company will not be liable for:

Loss or damage caused by inherent defects, natural deterioration or pre existing damage in the Goods.

Loss or damage resulting from insufficient or defective packing by the Customer.

Losses of a purely financial or consequential nature, such as loss of profits, loss of business, or loss of opportunity.

Losses arising from events outside the Companys reasonable control, including but not limited to acts of God, industrial disputes, civil unrest, emergencies or changes in law.

Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, or for any other liability which cannot lawfully be excluded.

12. Claims and Complaints

Any apparent loss or damage to Goods should be reported to the Company as soon as reasonably possible and in any event within a reasonable period after completion of the Services. The Customer should provide details of the alleged loss or damage, together with any supporting evidence such as photographs or receipts.

The Company will investigate all properly notified claims and may request access to inspect the Goods or premises. The Customer must allow reasonable opportunity for such inspection and must not dispose of or repair items that are the subject of a claim without the Companys consent, except where necessary to prevent further loss.

Complaints about the conduct of staff or the quality of the Services should also be raised promptly so that the Company can address them.

13. Waste, Disposal and Environmental Regulations

The Company is committed to operating in a lawful and environmentally responsible manner. Any removal, transport or disposal of waste, unwanted items or materials will be carried out in accordance with applicable waste management and environmental regulations.

Where the Customer asks the Company to dispose of items, the Customer confirms that they have the right to authorise such disposal. The Company may apply additional charges for the removal and lawful disposal of waste or bulky items, including any fees imposed by licensed waste facilities.

The Company will not fly tip, abandon or otherwise unlawfully dispose of waste on behalf of the Customer. The Customer must not request or encourage any unlawful disposal. Any legal or financial consequences arising from such unlawful requests remain the responsibility of the Customer.

14. Storage Services

If the Company agrees to store Goods on behalf of the Customer, the terms of storage, including duration, charges, access, and notice periods, will be set out separately or in the quotation. The Customer remains responsible for insuring stored Goods unless the Company has expressly agreed to provide insurance cover and has confirmed the applicable terms.

15. Insurance and Customer Protection

The Customer is encouraged to arrange comprehensive insurance for Goods during transit and any period of storage. The Company may offer or arrange cover in certain circumstances, but this will be subject to separate terms and conditions and confirmation in writing.

Where the Customer does not arrange insurance, they accept that the Companys liability will be limited as set out in these Terms and Conditions and any related documentation.

16. Data Protection and Privacy

The Company will collect and process personal data relating to the Customer for the purposes of providing the Services, administering bookings and payments, and meeting legal obligations. Such data may include names, addresses, contact details, and details of the Services provided.

The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to perform the Contract, comply with law, or where the Customer has given consent.

17. Termination

The Company may terminate the Contract or suspend Services immediately if the Customer commits a material breach of these Terms and Conditions, fails to make payment when due, or engages in abusive, threatening or unlawful behaviour towards staff or third parties.

On termination, the Customer must pay all sums due for Services performed up to the date of termination and any additional reasonable costs incurred by the Company as a result.

18. Variations to Terms

The Company may amend these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to that booking. Any material variation specific to a particular Contract will be confirmed in writing.

19. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, the Services, or the Contract.

20. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be treated as deleted, but this shall not affect the validity and enforceability of the remaining provisions.

21. Entire Agreement

These Terms and Conditions, together with any quotation, booking confirmation or specific written agreement between the Company and the Customer, constitute the entire agreement between the parties in relation to the Services and supersede any prior discussions, correspondence or understandings.